Terms & Conditions

These terms apply to the services supplied by Industrial Garment Care Pty Ltd (ABN 97 701 288 913, ACN 701 288 913) and to your use of industrialgarmentcaretec.site. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Last updated 1 September 2026

1. Definitions

"We", "us", "our" means Industrial Garment Care Pty Ltd, ABN 97 701 288 913.
"You" means the person or entity that engages us to supply services, or that uses this website.
"Goods" means garments, mats, textiles and other items you deliver, or we collect, for processing.
"Services" means the laundering, inspection, repair, exchange, collection and delivery services we agree to supply.
"Australian Consumer Law" means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

2. Acceptance

By requesting or accepting our Services, or by delivering Goods to us for processing, you accept these terms. If a separate signed service agreement exists between us, that agreement prevails over these terms to the extent of any inconsistency.

If you are entering into these terms on behalf of a business, you confirm that you are authorised to do so and that the business is bound.

3. Quotes and service programs

Quotes are based on the garment types, volumes, service frequency and site details you give us. A quote is an invitation to proceed and is valid for the period stated in it, or for 30 days if no period is stated. A contract is formed when we confirm a service program in writing or begin supplying the Services, whichever occurs first.

If the actual garment mix, volume, soil level or collection requirements differ materially from what was quoted, we will discuss a revised price with you before continuing.

4. Collection and delivery

Collection and delivery days are agreed at set-up. We will make reasonable efforts to keep to the agreed run, but times are estimates and may be affected by traffic, weather, plant conditions or events outside our reasonable control.

You must give us safe and reasonable access to the collection point, and ensure that Goods are presented in the agreed manner and location. Where we cannot obtain access at an agreed time, we may reschedule the collection and may charge for the wasted attendance.

5. Your obligations

You must own the Goods, or be authorised by the owner to deliver them to us for processing.
You must declare any contamination before collection — including solvents, heavy hydrocarbons, chemical residues, sharps and biological contamination — so the Goods can be routed correctly or refused.
You must remove all personal items and valuables from pockets. We are not responsible for items left in Goods.
You must tell us where a garment is flame-resistant, high-visibility, chemically treated or used in a food or hygiene area, so that the correct process is applied.
You must not present Goods that are unsafe to handle or that would breach any law to transport or process.

6. Goods we may refuse

We may refuse to accept, or may return unprocessed, any Goods that are contaminated in a way that was not declared, that cannot be processed safely, that carry no legible care label and cannot be identified, or that are already damaged beyond serviceable repair. Where we refuse Goods we will tell you why.

7. Processing, wear and garment life

Industrial laundering is a wearing process. Repeated laundering will, over time, fade fabric, soften finishes and reduce the performance of protective components such as retroreflective tape. This is normal wear and is not a defect in our Services.

We process Goods in accordance with the manufacturer's care requirements where those requirements are legible and available. Where a care label is missing, illegible or inaccurate, we will process the Goods using our reasonable judgement, and we are not liable for damage that results from missing or incorrect care information.

Where our inspection identifies a garment that is no longer serviceable, we will withdraw it and notify you. Withdrawal is a safety measure and does not by itself create any liability on our part.

8. Loss or damage to Goods

We take reasonable care of Goods in our possession. If Goods are lost or damaged while in our care through our fault, we will, at our option, repair or replace the affected item or credit its value, taking into account the age and condition of the item immediately before the loss or damage. This clause does not limit any right you have under the Australian Consumer Law.

You must notify us of any missing or damaged item within 7 days of the delivery in which it should have been returned, so that we can trace it while the records for that run are current.

9. Fees and payment

Fees are as set out in the accepted quote or service program. Unless stated otherwise, prices are in Australian dollars and exclusive of GST, which will be added where it applies.

Invoices are payable by the due date stated on the invoice. We may suspend Services on reasonable notice where an account remains overdue. We may recover reasonable costs incurred in recovering an overdue amount.

10. Australian Consumer Law

Our Services and Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where the Australian Consumer Law applies to a supply, and that supply is of a kind ordinarily acquired for personal, domestic or household use or consumption, nothing in these terms limits your rights under those consumer guarantees.

Where a supply is not of that kind, and to the maximum extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to:

supplying the Services again; or
paying the cost of having the Services supplied again.

Where the failure relates to Goods, our liability is limited, at our option, to replacing the Goods, supplying equivalent Goods, repairing the Goods, or paying the cost of doing any of those things.

11. Limitation of liability

Subject to clause 10 and to the maximum extent permitted by law, we are not liable for any indirect, special or consequential loss, loss of profit, loss of revenue, loss of production, loss of contract, downtime costs or loss of anticipated savings arising out of or in connection with the Services, however caused.

Subject to clause 10 and to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services in any 12 month period is limited to the total fees paid by you to us for the Services in that period.

Nothing in these terms operates to exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

12. Intellectual property

All content on this website — including text, layout, design, graphics, illustrations, code and the Industrial Garment Care name and marks — is owned by or licensed to Industrial Garment Care Pty Ltd and is protected by Australian and international copyright and trade mark law.

You may view, download and print pages of this website for your own internal business use. You must not reproduce, adapt, republish, distribute or commercially exploit any part of it without our prior written consent.

Where we apply your logos, badges or transfers to garments at your request, you warrant that you are entitled to use those marks and you indemnify us against any claim that our application of them infringes a third party's rights.

13. Use of this website

This website is provided for general information about our Services. While we take care to keep it accurate and current, we do not warrant that it is free from error or that it will always be available. Information on this site is not professional advice and should not be relied on as the sole basis for a decision.

You must not use this website in any way that is unlawful, that interferes with its operation or security, or that attempts to gain unauthorised access to any system connected to it.

14. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please read that policy, which forms part of these terms.

15. Suspension and termination

Either party may terminate an ongoing service program by giving 30 days written notice, unless a different notice period is agreed in writing.

We may suspend or terminate the Services immediately, by written notice, if you materially breach these terms and do not remedy the breach within 14 days of being asked to, if an account remains unpaid after a reasonable demand, or if you become insolvent or an insolvency event occurs in relation to you.

On termination, you must pay all amounts owing for Services supplied up to the termination date, and we will make your Goods available for collection. Clauses that by their nature survive termination — including clauses 8, 10, 11, 12 and 17 — continue in force.

16. Events outside our control

We are not liable for any failure or delay in performing the Services caused by an event beyond our reasonable control, including plant or equipment failure, utility failure, industrial action, fire, flood, severe weather, epidemic, or an act or direction of a government authority. We will tell you as soon as practicable and work with you to minimise the disruption.

17. Governing law

These terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and of the courts entitled to hear appeals from them.

18. General

If any provision of these terms is found to be invalid or unenforceable, it is severed to the extent required and the remaining provisions continue in full force. A failure or delay by us in enforcing a provision is not a waiver of it. These terms, together with any signed service agreement and any accepted quote, form the entire agreement between us in relation to the Services.

19. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you request Services is the version that applies to that request. For ongoing service programs, we will give you reasonable notice of any material change.

20. Contact

Questions about these terms should be sent to:

Industrial Garment Care Pty Ltd
ABN 97 701 288 913 · ACN 701 288 913
Victoria, Australia · VIC 3215
Email: [email protected]